Terms and Conditions – Zcratch
Last updated: August 2026
This is a translation for your convenience. In case of doubt, the German version at zcratch.de/pages/agb prevails.
Sec. 1 Scope, provider
(1) These terms and conditions apply to all contracts you conclude via our online shop with
Tim Siegmund, Klausdorfer Weg 23, 12307 Berlin, Germany, email: info@zcratch.de, VAT ID DE302398290
(“we”).
(2) A consumer is any natural person who enters into a legal transaction for purposes predominantly outside their trade, business or profession (Sec. 13 German Civil Code). An entrepreneur acts in the exercise of their trade, business or profession (Sec. 14 German Civil Code).
(3) Deviating terms of the customer do not become part of the contract unless we expressly agree.
Sec. 2 Conclusion of contract
(1) The presentation of products in the shop is not a binding offer but an invitation to order.
(2) By clicking the order button (“Buy now”/“Order with obligation to pay”) you submit a binding offer. Before that you can review your entries on the order summary and correct them at any time using the browser and cart functions.
(3) We confirm receipt of your order by email without delay. This confirmation of receipt does not yet constitute acceptance. The contract is concluded once we declare acceptance or dispatch the goods.
(4) We store the contract text and send it to you together with the order data and these terms by email. The contract language is German; this English version is provided for information.
Sec. 3 Prices and shipping costs
(1) All prices are final prices in euros and include statutory VAT.
(2) Any shipping costs are shown separately during the order process before you place the order. For deliveries outside the EU, customs duties, taxes and fees may apply, which you bear.
Sec. 4 Payment
(1) The payment methods offered during checkout (e.g. credit card, PayPal, Klarna, SEPA, Apple Pay, Google Pay) are available for selection.
(2) Payment is due upon conclusion of the contract unless agreed otherwise. Statutory rules apply in case of default.
(3) Discount codes and promotions can only be redeemed within the stated period and cannot be combined unless expressly stated.
Sec. 5 Delivery
(1) We deliver to the address you provide. Delivery times follow from the product page or the order confirmation; unless stated otherwise we deliver within 2 to 5 working days of conclusion of the contract (for prepayment, from receipt of payment).
(2) If the goods are unavailable, we will inform you without delay and refund any payments made immediately.
(3) For consumers, the risk of accidental loss passes only on handover of the goods. Towards entrepreneurs, risk passes on handover to the carrier.
Sec. 6 Retention of title
The goods remain our property until payment has been made in full.
Sec. 7 Right of withdrawal
Consumers have a statutory right of withdrawal. Details and the specimen form are in our right of withdrawal. You can also declare your withdrawal via our online withdrawal form.
Sec. 8 Warranty for defects
(1) Statutory warranty law (Sec. 434 ff. German Civil Code) applies. For consumers, claims for defects become time-barred two years after delivery.
(2) For used goods and towards entrepreneurs the period is one year, as far as legally permitted.
(3) We only grant guarantees if we expressly declare them in text form. Statutory rights are not restricted by guarantees.
Sec. 9 Product information and intended use
Our products are repair kits for treating scratches on displays and glass surfaces. Please follow the enclosed instructions as well as the safety information on the packaging and on our ingredients page. We are not liable for damage caused by improper use.
Sec. 10 Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and within the scope of any guarantee given.
(2) For slight negligence we are liable only for breach of a material contractual obligation and limited to the foreseeable damage typical for the contract.
(3) Any further liability is excluded.
Sec. 11 Dispute resolution
The EU Online Dispute Resolution platform was discontinued on 20 July 2025. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Sec. 12 Final provisions
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of mandatory consumer protection provisions of their country of habitual residence.
(2) Should individual provisions be invalid, the validity of the remaining provisions is unaffected.